Clear refund rules. Human judgment. No fake loopholes.

• Duplicate or accidental charges. If you were charged twice or billed the wrong amount, we refund the overcharge.
• Post-cancellation billing. If you canceled on time and we still renewed you in error, we refund that renewal.
• Material product failure. If a paid feature we sold you is unavailable or broken in a way that materially prevents normal use, and we cannot fix or reasonably replace it after notice, we may issue a full or prorated refund or account credit.
• Unauthorized charges. If a charge was not authorized by you, contact us immediately. We will investigate and, where appropriate, reverse it or work with Paddle and your bank to do so.
• Mandatory legal rights. If consumer law where you live gives you a refund, repair, price reduction, cancellation, or withdrawal right that this page does not mention, the law wins.

• Unused time after cancellation. Canceling stops future renewals. It does not usually create a prorated refund for the time left in the current billing period.
• Missed renewal reminders or forgotten cancellation. If a subscription renews because it was not canceled before renewal, that renewal is normally not refundable unless the law says otherwise or the circumstances are clearly exceptional.
• Content performance. We do not refund because a post underperformed, a campaign produced fewer replies than you hoped, or LinkedIn reach changed.
• LinkedIn or third-party account actions. We do not refund just because LinkedIn limited an account, changed distribution, changed API access, or enforced its own rules against you. If that kind of platform change permanently removes a core paid ORYZN feature and we cannot restore or replace it within a reasonable time, we review it under the material product-failure standard above.
• Terms violations or abuse. If access is suspended for violating our terms or platform rules, fees already paid are generally not refundable.

ORYZN subscriptions renew automatically until you cancel. You can start cancellation from the billing section of your account. Depending on the workspace, ORYZN may hand the final step to Paddle's billing portal. When cancellation takes effect, your access continues through the end of the period you already paid for, and the subscription will not renew again unless you resubscribe.

Unless the law where you live requires otherwise, monthly and annual subscriptions are billed in advance and are generally non-refundable once the new billing period starts. If something about a renewal looks wrong, email billing@oryzn.io and we will review it like humans.

This policy does not cancel or reduce rights that the law gives you and does not allow us to waive.

For example, many customers in the European Economic Area and the United Kingdom have a 14-day cooling-off period for distance purchases.

For digital services that start immediately, that right can narrow or be lost if the customer expressly asks for immediate performance and acknowledges the loss of the cancellation right. We will rely on that exception only if we clearly ask for that consent at checkout.

If ORYZN is faulty, not as described, or not supplied with reasonable care and skill, some consumer laws may give you repair, re-performance, price-reduction, termination, or refund rights even after service has started. If the law where you live gives you a stronger rule than this page does, we follow the law.

ORYZN includes LinkedIn-connected workflows, but LinkedIn controls its own platform, developer access, distribution systems, and account enforcement.

That means we cannot promise a specific reach outcome, an unchanged API surface, or uninterrupted access to every third-party integration point forever.

If LinkedIn or another dependency changes in a way that permanently removes a core paid feature you bought and we cannot restore that feature or offer a reasonable substitute within a reasonable time, we will review an appropriate prorated refund or credit. That is a real remedy for a real product-loss event. It is not a blanket performance guarantee.

• Email billing@oryzn.io from the address on your account, or include that address in the message.
• Tell us the charge date, invoice or subscription details if you have them, and what happened.
• Screenshots help, but they are not required if the issue is visible in our logs or billing records.
• For billing-error or service-failure requests, contact us as soon as you reasonably can. Earlier reports are easier to verify.

We review refund requests manually. If we approve one, we send it back through Paddle or the original payment channel used for the purchase. Bank or card-network timing after that is outside our control.

If you think a charge is fraudulent, contact us immediately and contact your bank or card issuer. We do not treat every chargeback as bad faith, but we may pause access while a payment dispute is open so the account does not keep consuming paid services during the investigation.

If we make a material change to how refunds, renewals, or cancellation rights work, we will update this page and give active customers advance notice by email. Minor clarifications are published here with a new “Last updated” date.

• Billing: billing@oryzn.io
• Legal: legal@oryzn.io
• Terms: ORYZN Terms
• Privacy: ORYZN Privacy Policy